I recently gave a presentation to Ann Arbor Junior League titled “Tough Talks: Using Emotional Intelligence to Manage Emotions, Stay Calm, and Thrive Under Pressure”. I emphasized the following points:
1. No matter what, having the tough talk rather than stewing on the conflict, is always the best practice.
2. Since there are always two sides to every story:
-Listen well to both sides.
-Consider having a meeting to bring together the people with different opinions.
-If you are stuck, consider bringing in a third party to mediate the disagreement.
2. To get to the “truth”, ask questions rather than share your “wisdom”.
3. Know you can never totally be objective, everyone has his or her biases. Learn to know your own well.
4. Remember the border between truth and lies is permeable and constantly changing. Just when you find the truth, it’s easy to lose it.
What are your best practices for having a tough talk?
Coach Rob
rob@leadersconnect.com
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