How To Resolve A Dispute

Here are some guidelines from Kenneth Feinberg, one of the world’s foremost dispute mediators, on how to resolve a dispute:

1. Know the facts

2. Be dogged about trying to reach an equitable solution

3. Keep an open mind

4. Be creative in getting to “Yes”

5. A very important, basic proposition: Put yourself in the other person’s shoes

Additionally from Dr. Rob’s personal experience with dispute resolution:

1. Check your emotions at the door

2. If you feel that your emotions are trumping your clear thinking, take a time out. After composing yourself, write down what you want to achieve and what the other person wants to achieve.

3. Also, write down your emotional impediments to being able to get to “Yes”

Please share your best practices on how to resolve a dispute.

Coach Rob

rob@leadersconnect.com

www.robertpasick.com