In “Good to Great,” Jim Collins uses the concept of the window and mirror. When things go well, great leaders look out the window and give credit to their team and employees for the success. However, when things don’t go so well, leaders look first in the mirror to accept responsibility. Ultimately the leader is the one that has to be accountable.
I have used this technique many times in coaching, because it is so illuminating and the image so easy to grasp. Clients have reported dramatic changes when they start to incorporate this into their thinking. They set their egos aside and give credit where it is due. They retrain their minds so they don’t automatically blame others for failures or glitches.
THE PLAYBOOK
· Consistently give credit for successes to your team.
· After a failure, scrutinize your own actions first.
· Just keep telling yourself it’s not all about you.
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