Ari of Zingerman’s will be presenting his new book at CEO Connect this Friday. Here is one of Ari’s recipes from Zingerman's Guide to Good Leading, Part 2: A Lapsed Anarchist's Approach to Being a Better Leader.
5 Steps to Handling A Complaint
1. Acknowledge the complaint
2. Sincerely apologize
3. Take action to make things right
4. Thank them for letting us know
5. Document the complaint
If you are interested in attending CEO Connect this Friday, March 16, to hear more from Ari and have not yet registered, please email me to register.
I’m interested in hearing your suggestions on handling a complaint. Please join the conversation here or on my Facebook page.
Coach Rob
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